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# Thursday, June 05, 2014
Ancestry.com to Retire Five Genealogy Services
Posted by Diane

Ancestry.com today announced that it will "retire" five of its services as of Sept. 5, 2014:
  • MyFamily.com, the family website service
  • MyCanvas, the photo book publishing service
  • Genealogy.com (though the site will remain online with some content)
  • Mundia.com, the worldwide family tree site
  • Y-DNA and mitochondrial DNA testing
Ancestry.com's executive vice president of product, Eric Shoup, said yesterday in a conference call with genealogy media that ending these services will allow Ancestry.com to focus on its core products and mission.

Subscribers and active users of each service will receive an email with details on any refunds (if applicable) and how to retrieve their content, and each site will have retirement landing pages and FAQs for customers. Here's an overview of what will happen:
  • MyFamily.com customers can export their group data using an Export Now button that appears on the site when you're logged in. Prorated refunds will be automatically issued to owners of active sites.
  • MyCanvas customers can complete projects through Sept. 4. After then, printing orders won't be accepted and saved projects will be deleted. Kinda makes me sad, because I created my wedding photo book here. You should be able to print a project for free at home by going to My Projects, clicking Preview for a project, then clicking the Print button (if you have trouble, try selecting pages to print a couple at a time).
  • Genealogy.com subscriptions and member accounts will end, but the site will remain online (it would be silly to give up a domain name like Genealogy.com) with the message boards and Family Tree Maker home pages in read-only format, as well as the most popular educational articles.
  • Mundia family trees also are on Ancestry.com, where you can search them for free (you must subscribe in order to contact tree owners, which is the case with all of Ancestry.com's member trees). Mundia tree owners can download their family trees in their native language  before Sept. 5.
  • Y-DNA and mtDNA tests are no longer being sold on Ancestry.com (but the company will continue to sell its AncestryDNA autosomal tests, and autosomal DNA customers aren't affected). Customers who've taken Y-DNA or mitochondrial DNA tests can download their raw data by visiting the AncestryDNA website. Y-DNA and mtDNA customers' samples will be destroyed (it might become possible to upgrade samples to autosomal testing, such as for someone who is now deceased—stay tuned).

Click here to read Ancestry.com's blog post on the discontinuation of these services


Ancestry.com
Thursday, June 05, 2014 12:06:09 PM (Eastern Daylight Time, UTC-04:00)  #  Comments [3]
Thursday, June 05, 2014 2:47:23 PM (Eastern Daylight Time, UTC-04:00)
I am very sad about MyCanvas being retired. Before I used it I asked a LOT of questions. I was ASSURED that my book would be on the site forever so that my family members could order more of them as needed. I am extremely disappointed.
andrea
Thursday, June 12, 2014 5:10:23 PM (Eastern Daylight Time, UTC-04:00)
I too am VERY distressed that MyCanvas is being discontinued & that our Projects will be deleted. There is no way to even save or download the projects. How inconsiderate of Ancestry.com, especially since they only gave their members a 3-month notice!! They are biting the hand that feeds them! PLEASE EVERYONE WRITE, CALL, EMAIL AND COMPLAIN - MAYBE ANCESTRY.COM WILL LISTEN TO US & AT LEAST EXTEND THE DEADLINE TO COMPLETE OUR PROJECTS.
Deborah Moon-Taylor
Thursday, June 12, 2014 5:38:29 PM (Eastern Daylight Time, UTC-04:00)
PLEASE EVERYONE - GO TO ANCESTRY.COM'S BLOG ON THE DISCONTINUATION OF THESE SERVICES (LINK IS IN ARTICLE)& MAKE A COMMENT. I'VE HEARD THAT COMMENT DEADLINE IS JUNE 18 SO NOT MUCH TIME TO EXPRESS YOUR OPINION ON WHAT ANCESTRY IS DOING.
Deborah Moon-Taylor
Comments are closed.